Refund & Cancellation Policy

1. Before activation

If you ask to cancel within 14 days of payment, before using the order number to activate the software and before any installation or training: full refund.

2. After activation

Within 14 days of activation: we refund the licence price (plan and add-ons) minus the services actually delivered (installation, training, data set-up, visits) at their listed prices, and the licence is cancelled.

If a defect stops you using a main part you subscribed to and we cannot fix it within 7 working days of your report: full licence refund, even after the 14 days, during the support period.

After 14 days from activation and with no defect: the licence price is not refundable.

3. Add-ons, renewals and services

An add-on bought later: the same rules from its activation date.

Yearly renewal: refundable if requested within 7 days of its start, not after.

Services already delivered (installation, training, visit, custom change) are not refundable once delivered; a paid service not yet delivered is refunded in full.

4. How to ask for a refund

Send us on WhatsApp 01008030459 or 01121460640 or e-mail accerpcorp@gmail.com: your order number, the phone you paid with and the reason.

We reply within 2 working days, and the money goes back the same way you paid (card or wallet) within 14 days of approval — also depending on your bank or wallet.

5. After a refund

The licence is cancelled and the software returns to an unactivated copy. Your data stays on your device and you can export it (Excel or a backup).

6. Your statutory rights

This policy does not reduce your rights under Egyptian Consumer Protection Law No. 181 of 2018.